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Track Your Order

Unfortunately due to Covid-19 disrupting the worldwide supply chain, all orders have been extended an extra 1-2 weeks processing period. Customers will still get their orders normally, however worldwide shipping times were drastically impacted by the virus. Due to safety concerns, the fulfillment center is being extra cautious ensuring our safety and your safety. These safety measures delay order arrivals from 2-4 weeks for arrival. As a company we know that this is inconvenient for our customers and greatly apologize for the inconvenience. If you have any additional concerns, please reach out.

Thank you for your attention

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Our first priority will always be our customers. 

We typically process and fulfill all orders within 48-72 hours, we also send out tracking numbers with link to track your purchase. Please allow a couple days for the shipping sites to update their tracking information from the time of purchase.

TRACK YOUR ORDER:
Before it gets into your home country, international shipping statuses can be checked on sites like:
https://www.17track.net/

After it is inside your local country you will be able to track it on your country's shipping site. For example, USA customers will be able to track on the USPS website.
www.usps.com/shipping/trackandconfirm.htm

We are working on expediting our shipping times down to 7 days in the near future, and we appreciate your understanding for the time being!

THINGS TO KEEP IN MIND:

  • Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed – Your order has been shipped out and is in transit to the local post office. Tracking should update within a few business days
  • Shipping times to some countries may vary
  • Have any questions? Please view our FAQ

We are working on expediting our shipping times down to 7 days in the near future, and we appreciate your understanding for the time being!

For any further assistance, don’t hesitate to e-mail us and we’ll be more than happy to assist you.

Please contact our support staff at: 

carbonluxx@gmail.com

 

Thank you for your time!

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